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Customer Service

Shipping & Delivery
Onsite solar assessments and installations will be delivered to the shipping address you provide.  Some site assessments may be completed via satellite imagery alone, though contractors will complete an onsite evaluation prior to installation.


Privacy & Security
Your personal information is kept private and secure with standard, industry-wide practices such as encryption, firewalls and (in some certain areas) SSL (Secure Socket Layers) for protecting your information.  Open Neighborhoods does not sell or rent personal information about its customers to any third parties.  For more information see the Open Neighborhoods Privacy Policy.


Returns & Replacements
Each participating GoSolar.LA contractor provides distinct warranties and maintenance agreements.  GoSolar.LA publishes this information for each contractor where it is available.  Contact us with your order # for assistance with inquiries about your order.


After requesting a free solar assessment or a quote from a GoSolar.LA contractor you will be contacted for further information about your property, electric and/or gas bills, and your financing preferences.  Assuming your property is eligible for solar, you will be presented with a proposal by the contractor.  Feel free to contact the GoSolar.LA team (info@GoSolar.LA) if you have any questions about your proposal.


Payment, Pricing & Promotions
Payment options include direct/cash, lease/power purchase agreement, solar/home equity loan, rooftop rental agreement and more.  For more details about payment options click here.


Discounted pricing is available through the program.  Request a free solar assessment to learn which contractors are most qualified for your project and offering pricing incentives.


Neighborhood incentives and rewards programs are available to help entire neighborhoods go solar together and save.  Learn more about the GoSolar.LA Rewards program.


Viewing Orders
Registered users can login to access account information to view order statuses and receive tracking information directly on the site, as well as submit requests via the contact us form.


Updating Account Information
Register to create your GoSolar.LA account.  Log in to access your account profile and update your information.